Privacy Policy - Tooting House Clearance

Effective Date: April 27, 2024

Welcome to Tooting House Clearance. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

1. Introduction

Your privacy is important to us. This Privacy Policy applies to all information collected through our services, including our website and any other interactions you may have with us.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name
Email Address
Phone Number
Address
Payment Information

2.2 Non-Personal Information

We may also collect non-personal information automatically when you use our services, such as:

Browser Type
IP Address
Operating System
Pages Visited
Time Spent on Pages

3. How We Use Your Information

Tooting House Clearance uses your information for various purposes, including:

Providing Services: To facilitate and deliver our house clearance services effectively.
Communication: To respond to your inquiries, send service-related information, and updates.
Improving Services: To analyze usage patterns and improve our offerings.
Marketing: To send promotional materials, if you have opted in to receive them.
Compliance: To comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors who assist us in operating our business.
Legal Requirements: We may disclose your information if required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain conditions.
Opt-Out: You can opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our services.

7.1 Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly.
Performance Cookies: These help us understand how visitors interact with our website.
Functional Cookies: These allow us to remember your preferences.
Advertising Cookies: These are used to deliver relevant advertisements to you.

7.2 Managing Cookies

You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, some parts of our website may not function properly.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Governing Law

This Privacy Policy is governed by the laws of the jurisdiction in which Tooting House Clearance operates.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.

12.1 How to Contact

You can reach us via email or through our service portals. We are committed to responding to your inquiries promptly.

13. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

14. International Data Transfers

If you are accessing our services from outside the country in which we are based, please be aware that your information may be transferred to, stored, and processed in a different country.

15. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection regulations and to address any concerns you may have regarding your personal information.

16. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: Where you have given explicit consent for specific processing.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligations: To comply with legal requirements.
Legitimate Interests: For purposes of our legitimate interests, provided they are not overridden by your rights.

17. Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you. Any decisions are made with human oversight.

18. Data Breach Notification

In the unlikely event of a data breach, we will notify you and the relevant authorities as required by law.

19. Accessibility

We strive to make our Privacy Policy accessible to all users, including those with disabilities. If you require any assistance in understanding this policy, please contact us.

20. Feedback

Your feedback is valuable to us. If you have suggestions on how we can improve our Privacy Policy, we encourage you to share them.